Terms of Service

1. Account Registration and Eligibility

In order to use certain features of the Service, you may need to create an account. By creating an account or using the Service, you agree to the following:

• Accurate Information: You must provide truthful, accurate, and complete information during the registration process (including your name, a valid email address, and any other required details) and keep this information up-to-date. You shall not use false identities or impersonate any other person or entity through your account.
• Eligibility Age: You must be at least 18 years old (or the age of legal majority in your jurisdiction) to create an account and use the Service. Individuals under 18 but at least 13 years old may only use the Service with the involvement and consent of a parent or legal guardian. The Service is not intended for children under 13, and no one under 13 may create an account.
• Account Security: You are responsible for maintaining the confidentiality of your account login credentials (such as your username and password). You must not share your account credentials with others. If you suspect any unauthorized access to or use of your account, you must notify us immediately at support@nuggetz.ai. Nuggetz will not be liable for any loss or damage arising from your failure to safeguard your account.
• Responsible Use: You are responsible for all activities that occur under your account, whether or not authorized by you. This means you should monitor your account and restrict access to your devices. If you choose to allow employees, agents, or other third parties to access the Service through your account, you are responsible for ensuring that they comply with these Terms.
• One Account Per User: Unless expressly permitted, you may not maintain more than one account or transfer your account to any other person or entity. We reserve the right to refuse registration or cancel an account if we determine, in our sole discretion, that the user has violated these Terms or posed a security/fraud risk.
• Account Suspension or Termination: We may suspend or terminate your account at any time if we have reason to believe that you have violated these Terms, provided false information, or engaged in conduct that harms our interests or those of other users (see Section 7 on Termination). We may also suspend your account to comply with legal requirements or upon government request. In such cases, we will make a good-faith effort to notify you (unless legally prohibited or if the suspension is urgent due to security concerns).

2. User Responsibilities and Acceptable Use

By using Nuggetz, you agree to use the Service only for lawful purposes and in compliance with these Terms. You are strictly prohibited from:

• Violating the Law: Using the Service to violate any applicable law, regulation, or ordinance. This includes (but is not limited to) laws governing privacy, data protection, intellectual property, spam, export control, and financial regulations. You must not use the Service to engage in or promote any illegal activity.
• Infringing Rights: Uploading, posting, transmitting, or otherwise making available any content that infringes or misappropriates any third party's intellectual property rights, privacy rights, publicity rights, or other personal or proprietary rights. This means you will not use the Service to distribute unauthorized copyrighted material, trademarked logos, trade secrets, or any content that you do not have the right to share.
• Harmful or Offensive Content: Posting or transmitting any content through the Service that is unlawful, harmful, fraudulent, defamatory, obscene, pornographic, vulgar, threatening, harassing, hateful, or otherwise objectionable. You may not use the Service to stalk, harass, or harm another individual, or to exploit or harm minors in any way.
• Disruptive Acts: Engaging in any activity that could interfere with or disrupt the integrity, security, or performance of the Service or the data contained therein. Prohibited activities include:
  • Introducing viruses, worms, malware, Trojan horses, or other harmful code into the Service.
  • Attempting to gain unauthorized access to the Service or its related systems, servers, or networks (for example, by hacking, password "mining," or any other illegitimate means).
  • Using any automated system (such as scripts, bots, or scrapers) to access, query, or index the Service in a manner that sends more requests to our servers than a human could reasonably produce in the same timeframe.
  • Attempting to disable or circumvent any security or access control mechanism of the Service.
• Misrepresentation and Impersonation: Impersonating any person or entity, or falsely stating or otherwise misrepresenting your identity or affiliation with a person or entity. You must not mislead others as to the origin or source of any communications coming from the Service.
• Excessive Use or Overloading: Using the Service in a manner that imposes an unreasonable or disproportionately large load on our infrastructure.
• Commercial Use without Authorization: Using the Service for any commercial purpose not expressly permitted by Nuggetz. You may not resell, redistribute, or sublicense our Service to any third party without our prior written consent.
• Data Mining and Extraction: Extracting or harvesting any information or data from the Service (whether using automated tools or manual processes) for any purpose not explicitly authorized.

We reserve the right to monitor the use of the Service for compliance with these Terms. If we suspect any breach of this Section 2 (Acceptable Use) or any other provision of these Terms, we may investigate and take appropriate action, such as removing or disabling content, suspending or terminating accounts, and/or reporting you to law enforcement authorities.

3. Intellectual Property Rights

All rights, title, and interest in and to the Service, including any content, information, software, text, displays, graphics, logos, design, compilation (meaning the collection, arrangement, and assembly), and all other material provided by Nuggetz are the exclusive property of Nuggetz and its licensors. These materials are protected by intellectual property laws and treaties around the world. Specifically:

• Nuggetz Materials: The Nuggetz name, logo, and all related product and service names, designs, and slogans are trademarks or service marks of Nuggetz (or its affiliates or licensors). You are not permitted to use these marks without our prior written consent.
• License to Use Service: Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use our Service for your internal business or personal use. This license does not include any right to copy, modify, publicly display, publicly perform, distribute, or reverse engineer any part of the Service or the content provided (except as allowed under mandatory law).
• Restrictions: You must not reproduce, duplicate, copy, sell, trade, resell, or exploit for any commercial purpose any portion of the Service or content from the Service without express written permission from Nuggetz. Additionally, you may not decompile, disassemble, or reverse engineer any of the software or technology underlying the Service, except to the extent that such restriction is expressly prohibited by applicable law.
• Open Source Components: Some portions of our software or Service may use open-source software or libraries. Such open-source components are licensed under their own terms, which will be made available to you.

Except for the limited use rights expressly provided above, no rights or licenses to the Service or any Nuggetz intellectual property are granted to you by implication or otherwise. Nuggetz and its licensors reserve all rights not expressly granted in these Terms.

4. User Content

In the course of using the Service, you and other users may provide or upload content, information, or materials (collectively, "User Content"). This can include, for example, data you input into your profile, messages or feedback you send to us, or any other material you submit through the Service.

• Your Rights: You retain ownership of any intellectual property rights that you hold in your User Content. Nuggetz does not claim ownership over your User Content. The Terms do not give us any rights to your content except for the limited rights that are needed to provide the Service, as explained below.
• Your License to Us: By submitting or uploading User Content to the Service, you grant Nuggetz a worldwide, non-exclusive, royalty-free, fully paid-up, sub-licensable (to our contractors and service providers for the sole purpose of helping us provide the Service), and transferable license to use, host, store, reproduce, modify (for technical purposes), create derivative works of (for example, producing nuggets and handbooks from an interview at your direction), communicate, and distribute your User Content solely for the purposes of operating and providing the Service to you and other users. This license exists only so that we can run the Service for you. It ends when your User Content is deleted, except for backup copies as described below.
• No Model Training: We do not use your User Content to train, fine-tune, or otherwise improve any machine learning or artificial intelligence model, whether our own or a third party's. Where the Service uses third-party AI providers to process User Content in order to deliver features you have requested, we engage those providers only under terms that prohibit them from using your User Content to train or improve their models. Details of the providers we use, and how long they retain data, are set out in our Privacy Policy.
• Your Responsibilities for Content: You are solely responsible for all User Content you submit or contribute. This means you affirm, represent, and warrant that: (a) you either own your User Content or have obtained all necessary rights and permissions to grant us the above license; and (b) your User Content, and our use of it as permitted by these Terms, does not and will not infringe, misappropriate, or violate any third party's rights or any law.
• Prohibited Content: User Content must comply with the Acceptable Use requirements in Section 2. We reserve the right to remove or disable access to any User Content for any or no reason, including if we, in our sole discretion, consider it to violate these Terms or any applicable policy or law.
• No Liability for User Content: Nuggetz is not responsible or liable for any User Content posted by you or any other user. The opinions and content posted by users are theirs alone and do not necessarily reflect the opinions of Nuggetz.
• Backup and Removal: You are encouraged to maintain your own backup of any important User Content you upload to the Service. We provide tools that allow you to delete certain content, but even after removal from the Service, backup copies may persist for a reasonable period of time in our archive or backup systems.

By providing User Content, you also acknowledge that we may use your feedback or suggestions regarding the Service without any obligation to you.

5. Use of Company Names and Logos

Nuggetz may, from time to time, seek to showcase the companies or organizations that use our Service. If you sign up for a Nuggetz account using an email address associated with a company or organization, or otherwise indicate an affiliation with an entity, the following terms apply:

• License to Company Name/Logo: You grant Nuggetz a limited, worldwide, royalty-free license to use your company or organization's name and logo for the sole purpose of identifying your company as a user of the Nuggetz Service. This may include displaying the logo and name on our website's homepage or landing pages, in customer lists, in presentations, or in other marketing materials.
• No Endorsement Implied: Our use of your name and logo under this Section is not intended to suggest any official endorsement of Nuggetz by your company, but merely to indicate that your organization is or has been a user of our Service.
• Opt-Out Right: We respect that some organizations may prefer not to be publicly listed. If you do not wish for us to use your company's name or logo, you may opt out at any time by contacting us at support@nuggetz.ai.
• Ownership of Marks: You retain all goodwill and ownership rights to your trademarks, logos, and names. Other than the limited license granted above, nothing in these Terms transfers or licenses any of your intellectual property rights to Nuggetz.
• Mutual Representations: You represent and warrant that you have the necessary rights and authority to grant the license in this Section for your company's name and logo. Nuggetz represents that it will use your marks in a manner consistent with any brand guidelines you provide and in accordance with applicable trademark law.

6. Privacy

Your privacy is very important to us. Our Privacy Policy describes how we collect, use, and protect your personal data when you use the Service. By using the Service, you consent to the collection and use of information as outlined in the Privacy Policy. If there is a conflict between these Terms and our Privacy Policy with respect to personal data, the Privacy Policy will govern.

Please review the Privacy Policy carefully. It is incorporated into these Terms by reference and forms part of our agreement with you.

GDPR and CCPA: If you are in a jurisdiction such as the European Economic Area or California, additional privacy rights and protections may apply to you (as described in the Privacy Policy). Nuggetz is committed to compliance with applicable data protection laws.

If you have questions about privacy or data protection, you can contact us as described in the Privacy Policy. By using the Service, you acknowledge that internet transmissions are never completely private or secure and that any data you send to us may be accessible by others, as described in the Privacy Policy.

7. Termination

Termination by You: You may stop using the Service at any time. You may also delete your Nuggetz account at any time if you no longer wish to use our Service. To delete your account, you can follow the instructions within the Service (if available in your account settings) or contact us at support@nuggetz.ai with your account deletion request.

Termination or Suspension by Us: We reserve the right to suspend or terminate your access to the Service (or any part thereof) at our sole discretion, with or without notice, if we determine that you have violated these Terms or any applicable law, or if your continued use poses a security or legal risk to us or other users.

Some examples of situations where we might immediately suspend or terminate your account include:

• Breach of the Acceptable Use provisions (Section 2), such as attempting to hack our systems or using the Service for unlawful activities.
• Non-payment of any fees owed (if you are using a paid version of the Service and fail to pay on time).
• A request by law enforcement or other government agencies, or pursuant to a court order.
• Unexpected technical or security issues or problems.

Effect of Termination: Upon any termination of these Terms or your account, your right to use the Service will immediately cease. We may disable your account and deny you access to the Service. Any provisions of these Terms which by their nature should survive termination will survive, including but not limited to: intellectual property provisions, warranty disclaimers, limitations of liability, indemnity, governing law, dispute resolution, and miscellaneous provisions.

Data After Termination: We aim to delete or anonymize personal data upon account deletion, as described in our Privacy Policy. However, residual copies of your data might remain in our backup systems for a short period.

8. Disclaimers of Warranties

Nuggetz provides the Service to you on an "AS IS" and "AS AVAILABLE" basis. To the fullest extent permitted by applicable law, Nuggetz and its affiliates, suppliers, partners, and agents disclaim all warranties, express or implied, in connection with the Service and your use thereof. This includes, but is not limited to:

• No Warranty of Performance: We make no guarantees that the Service will always be available, uninterrupted, timely, secure, or error-free. While we strive to meet the highest service standards, we do not warrant that the Service will meet your requirements or expectations, that any results obtained from the use of the Service will be accurate or reliable, or that any defects or bugs will be corrected.
• Quality and Fitness: We expressly disclaim all implied warranties, including the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service or any content provided through the Service is free of viruses, malware, or other harmful components.
• Third-Party Content: Nuggetz does not control, endorse, or take responsibility for any third-party content available on or linked through the Service.
• No Professional Advice: Unless explicitly stated, Nuggetz is not providing legal, financial, or professional advice through the Service. Any information or content provided via the Service is for general informational purposes and should not be relied upon for making significant decisions without consulting more authoritative or individualized advice.
• No Guarantee of Output: Handbooks, nuggets, summaries and other output are generated from what your colleagues said in interviews, using AI. Nuggetz does not verify those statements against the outside world, and a nugget marked "confirmed" means only that more than one respondent independently said the same thing. You are responsible for reviewing output through appropriate human judgment before your organisation relies on it or asks anyone to follow it, and you bear responsibility for decisions and outcomes based on it. Nuggetz is not an audit-grade or immutable record and must not be relied on as one.

If applicable law does not allow the exclusion of certain warranties, some or all of the above disclaimers may not apply to you. In such cases, the scope and duration of any applicable warranty will be the minimum permitted under such law.

9. Limitation of Liability

Except in respect of a party's gross negligence, wilful misconduct or fraud, and to the extent permitted by law, neither party will be liable to the other for any indirect, incidental, special, exemplary, consequential or punitive damages, nor for any loss of profits, revenues, data, goodwill or other intangible losses, arising out of or relating to these Terms or the Service. This exclusion applies regardless of the theory of liability and even if the party has been advised of the possibility of such damages.

Evaluation Cap — where you are not paying. Where you use the Service without paying fees, such as during a trial, pilot or proof of concept, each party's total aggregate liability to the other for all claims arising out of or relating to these Terms or the Service will not exceed EUR 1,000, except for claims under Section 10 (Indemnification), which are not subject to this cap for either party. An evaluation is provided free of charge, at your election, on a scope you choose, and on the understanding set out in Section 15 that it is for assessing the product rather than for running operations.

General Cap — once you are paying. Which cap applies is determined by whether fees were payable at the time of the act or omission giving rise to the liability, not by the position when the claim is made. Where fees were payable, each party's total aggregate liability for all claims arising out of or relating to these Terms or the Service will not exceed the fees paid or payable by you to Nuggetz for the Service in the twelve (12) months preceding the act giving rise to the liability (the "General Cap").

Enhanced Cap for data and confidentiality claims. Where fees are payable, the General Cap does not apply to claims arising under our Data Processing Addendum, under either party's confidentiality obligations, under our obligations to secure the Service, or under Section 10 (Indemnification). For those claims each party's aggregate liability will not exceed three (3) times the General Cap.

What does not change between the two. Only the financial cap differs. Every obligation we owe you is identical during an evaluation and under a paid subscription: the same Data Processing Addendum, the same security measures, the same commitment never to train models on your content, the same deletion rights, and the same breach notification. A lower cap reflects that you are paying nothing, not that we are protecting your data less.

What is never limited, on either tier. Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, for gross negligence or wilful misconduct, or for any other liability that cannot be limited or excluded under applicable law. Neither cap affects a data subject's rights against Nuggetz under Article 82 GDPR or under the standard contractual clauses; those rights belong to the individual, not to you, and cannot be limited by an agreement between us.

10. Indemnification

You agree to indemnify, defend, and hold harmless Nuggetz, its parent company, affiliates, and their respective officers, directors, employees, and agents (collectively, the "Nuggetz Parties") from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, or expenses (including reasonable attorneys' fees) that arise out of or relate to:

• Your use or misuse of the Service, or activities in connection with your account.
• Your violation of these Terms or any policy referenced herein.
• Your violation of any law, regulation, or the rights of any third party.
• Any User Content or data you submit or transmit through the Service.

We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you. In that event, you agree to cooperate with our defense of such claim and not to settle any such matter without our prior written consent.

11. Governing Law

These Terms and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with their subject matter or formation are governed by and construed in accordance with the laws of the Republic of Latvia, excluding its conflict of law principles. We choose Latvian law because SIA "GoProst", the company operating the Service, is registered and established in Latvia; however, we do not intend to deprive you of any consumer protections under the law of your home country.

If you are a consumer residing in the European Union, you may have additional rights under the mandatory consumer protection laws of your country of residence. Nothing in this Governing Law section shall override any mandatory protections you are entitled to under the law of your jurisdiction. In any event, the United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply to these Terms.

12. Dispute Resolution

Initial Resolution: Most concerns or disputes can be resolved quickly and informally by contacting our support team at support@nuggetz.ai. You agree to try in good faith to settle any dispute, claim, or controversy arising out of or relating to your use of the Service or these Terms by providing written notice to us describing the facts and circumstances and allowing us 30 days to respond before taking any formal action.

Jurisdiction and Venue: If we are unable to resolve a dispute informally, and unless otherwise required by applicable law, you and Nuggetz agree that any legal suit, action, or proceeding arising out of or related to these Terms or the Service shall be brought exclusively in the courts of the Republic of Latvia (or, if jurisdictionally appropriate, the courts of the city of Riga, Latvia). You and Nuggetz both consent to venue and personal jurisdiction in such courts, and waive any objections based on inconvenient forum.

Exceptions: Notwithstanding the above, either party may seek injunctive or other equitable relief in any competent jurisdiction to prevent actual or threatened infringement, misappropriation, or violation of a party's intellectual property rights or proprietary information.

Small Claims Option: If your claim qualifies, you may choose to bring an individual action in a local small claims court instead of the courts specified above, provided that the claim remains on an individual (non-class) basis.

Please be aware that any cause of action you may have arising out of or related to the Service or these Terms must be commenced within one (1) year after the cause of action accrues; otherwise, such cause of action is permanently barred.

13. Changes to Terms

Nuggetz may modify or update these Terms from time to time. When we make material changes to the Terms, we will notify you by updating the "Last Updated" date at the top of this page. In the case of significant changes, we may also provide additional notice to you (such as a banner on our website or an email notification).

Continued Use Equals Acceptance: By continuing to access or use the Service after updated Terms have been posted (and after any notice period, if applicable), you agree to be bound by the revised Terms. If you do not agree to the new terms, you must stop using the Service.

Material Changes: What constitutes a "material change" will be determined by Nuggetz in good faith and using common sense and reasonable judgment. Examples might include changes to dispute resolution provisions, changes in payment terms (if any), or significant changes in user obligations or rights.

14. Miscellaneous

• Entire Agreement: These Terms, together with our Privacy Policy (and any additional terms explicitly agreed to in writing or provided in specific services or features), constitute the entire agreement between you and Nuggetz regarding the Service, and supersede all prior and contemporaneous agreements, understandings, or representations.
• Severability: If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be deemed modified to the minimum extent necessary to make it enforceable (if possible) or removed (if not possible), and the remaining provisions of these Terms will continue in full force and effect.
• No Waiver: Our failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision. No waiver of any term shall be deemed a further or continuing waiver of that term or any other term.
• Assignment: You may not assign or transfer these Terms (or any of your rights or obligations hereunder) without our prior written consent. Any attempted assignment in violation of this provision will be null and void. Nuggetz may freely assign or transfer these Terms as part of a merger, acquisition, corporate reorganization, or sale of assets.
• No Third-Party Beneficiaries: These Terms do not confer any rights or remedies on any person other than you and Nuggetz, except as expressly stated.
• Relationship of the Parties: You and Nuggetz are independent contracting parties. These Terms do not create a partnership, franchise, joint venture, agency, fiduciary, or employment relationship between the parties.
• Force Majeure: Nuggetz will not be liable for any delay or failure to perform its obligations hereunder if such delay or failure arises from any cause or causes beyond our reasonable control. Such causes may include, without limitation, acts of God, natural disasters, pandemic, war, terrorism, riots, labor conditions, government actions, power or internet outages, or failures of third-party service providers.
• Notices: We may provide notices or communications to you by email to the address associated with your account, by posting on the Nuggetz website, or through any other lawful and reasonable means. Official notices from you to us should be sent to support@nuggetz.ai, marked for the attention of the legal team.

15. Trials and evaluations

Nuggetz is an early-stage product and we would rather scope an evaluation honestly than oversell one. Where you use the Service without paying fees — a trial, pilot or proof of concept — this Section applies in addition to the rest of these Terms.

• No service levels. An evaluation carries no uptime commitment, no support response time and no guarantee of availability. Either party may end it at any time, for any reason, without liability.
• You choose the scope, and the scope is the point. You decide which process is documented, who is invited, and what they are asked. We recommend evaluating on a process that does not involve special category data, personal data about your own customers, regulated records, or safety-critical procedures. If the knowledge you want to capture is more sensitive than that, tell us before you start and we will say plainly whether we are the right stage of company for it.
• Do not rely on output operationally during an evaluation. Handbooks produced during a trial are for assessing whether the product works, not for instructing colleagues in live operations, until you have reviewed them as described in Section 8.
• Delete when you are done. You can delete any response or interview yourself at any time, which removes everything derived from it. Or ask us at privacy@nuggetz.ai and we will delete everything within thirty days and confirm.
• Our Data Processing Addendum applies from the first interview, exactly as it does for a paying customer. Being unpaid does not lower the standard we hold your data to.

Contact and Company Details

By using the Nuggetz Service, you acknowledge that you have read, understood, and agree to these Terms of Service. If you have any questions about these Terms, contact us before continuing to use the Service.

Legal entity

Sabiedrība ar ierobežotu atbildību "GoProst" (SIA "GoProst"), trading as Nuggetz

Legal form

Limited liability company registered in the Republic of Latvia

Registration number

44103112931, entered in the Commercial Register on 18 August 2017

SEPA identifier

LV19ZZZ44103112931

Registered address

Valmieras iela 24, Smiltene, Smiltenes novads, LV-4729, Latvia

General enquiries and legal notices

support@nuggetz.ai

Privacy and data protection

privacy@nuggetz.ai

Security

security@nuggetz.ai