How to interview a subject matter expert
Experts answer general questions with general answers. Ask about specific past instances instead: the technique, the follow-ups, and what to do with 'it depends'.
Key-person risk: how to find it and reduce it
Key-person risk is work that continues only while one person is available. How to find it, how to judge which instances matter, and what actually reduces it.
How to write a knowledge transfer plan
A knowledge transfer plan names what only one person knows, who needs it, and by when. Seven sections, a free Markdown template, and the step most plans skip.
Tribal knowledge: what it is and how to capture it
Tribal knowledge is what your experienced people know and nobody wrote down. What it looks like, why documentation never catches it, and how to capture it.
Also: guides · compare · knowledge interviews · glossary